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Contact Information
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Address
Haidian District, Beijing, China
Business Hours
Mon - Fri, 9:00 AM - 6:00 PM
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Procurement and Support FAQ
Common questions about enterprise procurement, expense reimbursement, and technical support channels
How do I handle enterprise procurement or research funding procurement?
We can issue general VAT invoices and special VAT invoices to meet research funding and organizational reimbursement requirements. We also support corporate bank transfers and can follow your organization's or research funding procurement process. To request a quote or arrange procurement, contact the online support assistant "Xiaogui".
How do I get support if I encounter technical issues?
You can submit a ticket in the console for the technical team to investigate. Common error codes and how to handle them are also documented for self-service in the integration docs. You can also contact the online support assistant "Xiaogui" directly for assistance.